This incident is fully resolved now.

Some customers may have experienced between 2 to 15 minutes of degraded network performance during the incident period.

We sincerely apologise for the inconvenience caused by this incident.

We have now resolved the root cause and will implement measures to prevent this issue from re-ocurring.

Between 00:30 UTC and 1:50 UTC we saw intermittent packet loss on our UK network. We have implemented a fix for this and will continue to monitor.