Maintenance ended

Our engineers have reinstalled all devices in the new datacentre. All services should now be back online.

Our engineers will continue to perform non-disruptive maintenance throughout the maintenance period. Whilst we do not expect any further service outage, your services should be considered "at risk" during this period.

The equiptment has arrived at the new datacentre. Our engineers are currently working to reinstall it and bring the new network online.

We are now starting the maintenance and shutdown process. We will aim to post one update per hour until the maintenance is complete.

We will start this maintenance and power down servers in approximately 1 hour.

Summary

When: Sunday 13th 20th September, 00:00 - 06:00 Amsterdam time
Expected downtime: 3 hours
Affected: All services hosted in our European Union location
Action required: None

You are receiving this email because you have one or more services located in our European Union datacentre.

The new facility, Iron Mountain DC AMS1, is about 16km from our current site. Moving hardware means powering the servers down, transporting them, and reinstalling them at the other end. Your services will be offline while that happens, for roughly 3 hours inside the maintenance window. Everything will come back online automatically, and there's nothing you need to do. We've picked the quietest part of the week to keep the disruption as minimal as possible.

Why we're moving

The new facility has better power redundancy, so there will be fewer single points of failure, and the move is necessary to enable us to improve our network quality and connectivity options.

Our current datacentre facility has unfortunately faced more than one power-related issue during our current contract period with them. Instead of renewing the contract, we are taking this opportunity to move to a higher-tier facility with a better track record when it comes to power resiliency.

Whilst we understand that the maintenance window may be disruptive for some customers, we would rather conduct a controlled migration at a quiet period on a Sunday than risk waiting for another power issue in our current facility which could occur during business hours.

During the window

Your European Union services will be down for the duration of the move. We'll post live updates on our status page throughout, and confirm here once everything's back online.

If you have any questions in the meantime, just get in touch and we'll be happy to help.