We're closing this maintenance window and will continue to monitor the service. If you notice any issues please get in touch with our support team.

We're aware of an issue where a limited number of sites have been transferred with an invalid SSL certificate. We're working though re-issuing these accounts with new certificates.

Emails are currently synchronising from the old server. This process may take a while, we'll keep you updated.

The IPs have been switched to the new server successfully. Unfortunately the interruption was slightly longer than expected due to an issue with the LiteSpeed web server license. This issue has been resolved.

We will now continue the migration by transferring emails.

We're commencing the IP transfer. Expect up to 15 minutes of unavailability.

The migration is 75% complete. We're currently in contact with our datacentre provider in anticipation of the IP address migration.

An outage of up to 15 minutes can be expected around 6am BST (0500 UTC)

The migration is approximately 50% complete. We're able to increase the number of concurrent transfer processes due to lower traffic levels at this time.

Thank you for your patience so far. The migration is approximately 33% compete.

We've made some changes to speed up the transfer process. We'll post a further update when the migration reaches 50%.

We've disabled cPanel access on cov1 to ensure data integrity during the transfer.

Current progress: 5%

Further updates will be provided as the migration progresses.

The migration has resumed. We've started syncing accounts and proxying requests to the new server. We anticipate no downtime during this process.

Due to a software bug we've paused the migration until a fix can be implemented.

We're commencing the account transfer process. We expect this to take around 12 hours.

A fault has occurred on the cov1 hardware and requires preventative maintenance.

To reduce duration of unavailability, all accounts will be migrated to a new server within the same facility.

Depending on the size of the account, there may be a short interruption during the migration process lasting up to a few minutes.

Once all accounts have been migrated, IP addresses will be migrated to the new server. There may be another short interruption of a up to 15 minutes during this process.

During the migration all traffic will be proxied through the old server and forwarded to the new server. No DNS or IP address changes will be required.

We will provide a further notification closer to the scheduled date for the migration.

The DNS manager will not be available during the migration window. All DNS updates must be requested via ticket.